Your recurring charges include the following components:

  • Consumption Charge: Cooling service consumption is measured through the cooling service meter. The first and last meter reading appears on your invoice and is multiplied by the usage rate to determine this charge.
  • Metering and Billing Charge: A monthly fee that covers the reading and, where applicable, maintenance of your meter, along with the administration of customer service, billing, and collections.

Tariff, Fees & Charges

Tenant/Owner

Commercial/Retail

Variable Charges

   

Consumption Charge

AED 0.338 per RTh

AED 0.338 per RTh

Fixed Charges

 

 

Monthly Billing Service Charge

AED 25

AED 25

Security Deposit – VAT Not applicable

   

Residential – All Bedrooms Types

1,000 AED or an amount equivalent to one month’s capacity charge, whichever is greater.

-

Commercial/Retail

-

1,000 AED or an amount equivalent to one month’s capacity charge, whichever is greater.

Administration

   

New Customer Registration (Non-refundable)

AED 150

AED 250

Service Suspension for Non-Payment

AED 1,000

AED 2,000

Autopay– Insufficient funds

AED 75

AED 75

Direct Debit – Insufficient funds

AED 75

AED 75

Reconnection During Non-Business Hours, Weekends, and Public Holidays

AED 500

AED 750

Meter

 

 

Replaced Meter Due to Tampering

AED 4,000

AED 4,000

Unauthorized Meter Tampering

AED 1,000

AED 1,000

* The above rates are subject to VAT as per UAE Law.

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